Operations Management

BSNS 3240

SPRING 2001

3 Credit Hours

 

                                                                                                       

 

 

PROFESSOR:           Frank Pianki

OFFICE:                     Hardacre Hall – Room 122

PHONE:                     ext. 4372

OFFICE HOURS:      MWF 8:30 to 10:00 am/ MWF 11:00 to 12:00 pm/ MW 2:00 to

3:00pm

CLASS:                      1:00 - 1:50 p.m. MWF Fine Arts 168

PREREQUISITE:      BSNS 2710; MATH 2120 or PSYC 2440

 

 

PURPOSE:

 

 To provide thorough familiarization with the many theories and techniques of operations management as they apply to getting things done in all types of business operations and many other walks of life. Many business students gravitate toward the "glamour" of marketing and finance. However, our country is re-learning the basic truth that only by producing managers who can effectively apply a broad knowledge of progressive business and technical processes, applicable to manufacturing and service operations, can U.S. industry regain and maintain its competitive edge.

 

This course, coupled with Principles of Management and the other core business courses, should provide sufficient background for a person to serve at an entry level in line operations management, or a challenging staff position, in most industries, businesses, and service organizations.

 

 

PRIMARY TEXT:

 

Operations Management, Heizer & Render, 4th ed., Prentice Hall,  1999

 

 

ATTENDANCE:

 

Be prompt and no more than three (3) unexcused absences without penalty to grade. One letter grade will be deducted for each unexcused absence over three (3).

 

 

 

 

 

Syllabus - Operations Management - BSNS 3240

Page 2

 

EXPECTATIONS:

 

Students will be expected to know, understand, and apply the basic principles of operations management. Subjects covered will be both qualitative and quantitative, and students will apply knowledge previously gained in Principles of Management (BSNS 2710). Neatness and logical organization of written material, as well as correctness, will be required. Note taking and book marking are highly recommended. Students will be expected to be aware of current happenings in the field of operations management as reported in The Wall Street Journal. Two half-day field trips will also be arranged during the semester in order to observe operations firsthand and then contrast  to existing theory.

 

 

 

GRADE DERIVATION:

 

SOURCE                                                                     WEIGHT

 

Field Trip Report                                                                      10%   

Homework & class participation                                               15%

Term Project                                                                            30%

Three Exams                                                                            45% (15% each)

100%

 

GRADING SCALE:

 

93%-100%      A

90%-92           A-

87%-89%        B+                  

83%-86%        B

80%-82%        B-                   

77%-79%        C+

73%-76           C

70%-72%        C-                   

60% - 69%      D

Below 60%      F

 

Note:    Students having special problems that might affect their performance in class should notify the instructor the first week of school. Possible arrangements can be made to work closely with the Learning Center, a tutor, or special time provided by the instructor.

 

 

 

Syllabus - Operations Management - BSNS 3240

Page 3

 

COURSE CONTENT:

 

We will attempt to familiarize students with the basic content of the text, plus the subjects of energy and safety. Within the time allowed, we will not achieve expert, in-depth knowledge of any of the subjects. However, we will gain a talking knowledge and partial working knowledge which, with help from reference texts, will enable graduates to satisfactorily perform lower level operations management functions shortly after employment. The following outline indicates the general order in which we will approach topics and chapter. This schedule is not "cast in concrete." Rather, we will make adjustments as we progress through the semester-- striving to optimize benefits to the students.

 

Two field trips will be scheduled to visit operations in Madison and/or contiguous counties. We will attempt to see a variety of operations and different levels of sophistication.

 

Homework problems will be assigned to help students gain quantitative, problem-solving skills relative to many of the operational subject.

 

TERM PROJECT: (Due April 27th)

 

Also, a term project will be assigned wherein student pairs will actually make a prototype product , create a bill of materials and process sheet, develop a comprehensive manufacturing strategy, and determine the probable direct cost of the product when manufactured in large quantities. Do not develop a product that is made in your apartment, garage, etc.. Imagine that this project is being developed to present to the board of a global corporation, not a "Mom and Pop" enterprise!

 

Describe, in a paper of approximately 8-10 pages, how you would undertake such an effort. A thoughtful, thorough, neat Project Management Chart, showing key activities and events leading up to the manufacturing process would be a very useful planning tool. Employ management principles and techniques as learned in BSNS 3240 and 2710, along with  your own style and common sense.

 

Further discussion regarding this project will be forthcoming during the first week of classes.

 

 

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Syllabus - Operations Management - BSNS 3240

Page 4

 

                                                               GENERAL OUTLINE OF COURSE

                                              (Subject to some variation as appropriate)

 

Session           Topic                                                                                       Chapter

 

   1/17              Introduction                                                                                   1

 

    1/19              Operations &Productivity                                                              1

               

   1/22              Operations &Productivity                                                              1

 

   1/24              Operations & Productivity                                                        1  &  2

 

   1/26              Operations Strategy for a Competitive Advantage                          2

 

   1/29              Managing Quality                                                                           6

 

   1/31              Managing Quality                                                                           6

 

   2/2                Out of class exercise                                                                     

 

   2/5                Statistical Process Control                                                            6 sup.

 

   2/7                Statistical Process Control                                                            6 sup.

 

   2/9                Forecasting                                                                                   4

 

   2/12              Forecasting                                                                                   4

 

   2/14              Design of Goods and Services                                          5

 

   2/16              Design of Goods and Services                                          5

 

   2/19              Exam #1

 

   2/21              Process Strategy and Capacity Planning                                         7

 

   2/23              Process Strategy and Capacity Planning                                         7    

 

   2/26              Location Strategies                                                                        8

 

   2/28              Location Strategies                                                                        8

 

   3/2                Layout Strategies                                                                           9

Syllabus  -  Operations Management - BSNS 3240

Page 5

 

Session           Topic                                                                                       Chapter

 3/12                Layout Strategies                                                                           9

 

 3/14                HR, Job Design and Work Measurement                                      10

 

 3/16                HR, Job Design and Work Measurement                                      10

 

 3/19                Work Measurement                                                                      10

 

 3/21                Exam #2                                                             

 

 3/23                Inventory Management                                                     12

 

 3/26                Inventory Management                                                     12

 

 3/28                Just-in-Time Systems                                                                    12 sup.

 

 3/30                Field Trip (TBA)

 

 4/2                  Materials Requirements Planning (MRP)                                       14

 

 4/4                  Materials Requirements Planning (MRP)                                       14

 

 4/6                  Materials Requirements Planning (MRP)                                       14

 

 4/9                  Field trip (TBA)

 

 4/11                Field Trip Reports

 

 4/13                Good Friday                                                                                            

 

 4/16                Project Management                                                                     16

 

 4/18                Maintenance and Reliability                                                           17

 

 4/20                Lean Manufacturing

 

 4/23                Lean Manufacturing

 

 4/25                Term Project review sessions

 

 4/27                Term Project Paper due. Presentations begin

 

 4/30                Term Project Presentations

Syllabus  -  Operations Management - BSNS 3240

Page 6

 

Session           Topic                                                                                       Chapter

 5/2                  Term Project Presentations

   

  5/4                  Term Project Presentations

 

 5/7                  Final Exam (11:40 a.m. to 1:20 p.m.)

 

Revision date        1/14/01

 

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